A home should be a place of safety, comfort and hope. We're here to help keep it that way.
Reporting a Repair
We’re here to help, to put it right
Your home should always be a place where you feel safe, secure and comfortable. When something isn’t working as it should, we’re here to help.
Whether it’s a leaking tap, a broken lock, heating problems or something more serious, reporting a repair is the first step towards putting things right. Simply let us know what’s happened and we’ll arrange for the appropriate action to be taken.
The sooner you report a problem, the sooner we can begin resolving it.
Reporting a Repair is Simple
We’ve made reporting a repair as straightforward as possible.
Complete our online repair form with as much detail as you can, including the location of the problem and, where possible, photographs. This helps us understand the issue before we visit.
If you don’t have access to the internet, or need support completing the form, our team will be happy to help you by telephone.
Why it matters – It helps you stay safe
Reporting repairs promptly helps us keep your home safe, comfortable and in good condition.
Even small issues can become bigger, more costly problems if they’re left unchecked. By letting us know as soon as you notice something isn’t right, we can often resolve it quickly and prevent further damage to your home.
Your repair report also helps us plan maintenance, improve our services and ensure every property continues to meet the standards our tenants deserve.
Together, we can keep your home a safe place to live.
What You Can Expect
Once we’ve received your repair request, we’ll review the information you’ve provided and determine the most appropriate course of action.
Depending on the nature of the repair, we may contact you for additional information or arrange an appointment with one of our contractors.
We’ll always aim to keep you informed and provide updates throughout the process, so you know what to expect.
When It’s an Emergency
Some repairs can’t wait.
If you’re experiencing a serious water leak, complete loss of electricity, dangerous electrical faults, gas-related concerns or any issue that presents an immediate risk to your safety or your home, please contact us by telephone straight away rather than using the online repair form.
Our team will ensure emergency repairs are prioritised and responded to as quickly as possible.
Contact Us
Head Office
700 Club, Roadway House, Beaumont Street West, Darlington, DL1 5SX
Building hope. Changing lives.