Landlord Services

We’re dedicated to providing safe, high-quality housing for all our tenants. If something isn’t working as it should, please don’t hesitate to click HERE to report a repair or issue.

Prefer to speak to someone? You can reach us directly on 01325 366397 — we’re here to help

Complaints

The 700 Club is committed to providing the best possible service to its tenants, and to respond proactively if a tenant has cause to complain.

On 1^st April 2024 the Housing Ombudsman issued a Statutory Complaints Handling Code. The Code requires Landlords to comply with its provisions. A copy of the Code is available by clicking HERE.

The 700 Club is committed to aligning its complaints handling process for all tenants with the Code.

The 700 Club has a positive complaints culture. We will make clear at the outset what you can expect from the 700 Club as your Landlord.  In all matters we will be transparent, fair, determined to put mistakes right and willing to learn from outcomes. 

Our Landlord Services Complaints Policy can be accessed by clicking HERE. A hard copy of this policy can be found in your tenant’s pack. The Landlord Services Complaints Form can be found by clicking HERE.

You do not need to provide a complaint in writing. Any member of staff will help if you wish to make a complaint verbally; they will ensure that it is treated in exactly the same way as a complaint made in writing.

All material can be supplied in an accessible format on request. 

Complaints Performance and Service Improvement Reports
Landlord Complaint Self-Assessment 2025 (click HERE to download)
Annual Complaints Performance and Service Improvement Report 2024-25 (click HERE to download)
Board Response to the Complaints Performance and Service Improvement Report 2024-25 (click HERE to download)