Privacy Policy

The 700 Club (‘we’, ‘our’ or ‘us’) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, donate to us, contact us, apply to volunteer, enquire about our housing services, join Friends of the 700 Club, or otherwise engage with us.

We process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

The 700 Club is a UK charity. Questions about this policy or your personal data may be sent to 700club@700club.org.uk.

Information We Collect

Depending on your interaction with us, we may collect your name, postal address, email address, telephone number, correspondence, referral information, volunteer information, Friends of the 700 Club membership details, donation history, Gift Aid declarations (where applicable), tenant payment records, website usage data, IP address, browser type and cookie preferences.

How We Use Your Information

We use personal information to respond to enquiries, deliver housing and support services, administer Forever Homes and Supported Housing enquiries, manage referrals, administer Friends of the 700 Club, process donations and future tenant payments through Stripe, communicate newsletters and fundraising where you have consented, improve our website, meet legal obligations and protect our charity from fraud.

Lawful Bases

Our lawful bases include consent, performance of a contract, compliance with legal obligations and legitimate interests where these do not override your rights.

Sharing Information

We do not sell personal information. We may share information with carefully selected providers including (but not limited to) website hosting providers, Stripe, IT support providers, email service providers, analytics providers, professional advisers and regulators where required by law.

International Transfers

Where any service provider transfers information outside the UK, appropriate safeguards required by UK GDPR will be used.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to meet legal obligations, accounting requirements and charity governance obligations. Retention periods are reviewed regularly.

Security

We use appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Your Rights

You have the right to request access to your personal information, request correction of inaccurate information, request erasure where appropriate, restrict processing, object to processing, withdraw consent where consent is relied upon and request data portability where applicable.

Children’s Information

Where services involve children or young people, information will be handled with additional care and only where there is a lawful basis to do so.

Cookies

Our website uses cookies. Please read our separate Cookie Policy for full details.

Social Media

Our website links to Facebook and Instagram and may embed YouTube content. These services have their own privacy notices and cookie policies.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You can contact using any of the following:

• Post: 700 Club, Roadway House, Beaumont Street West, Darlington, DL1 5SX
• Phone: 01325 366397
• Email: 700club@700club.org.uk

You also have the right to complain to the Information Commissioner’s Office (ICO). Details are available at https://www.ico.org.uk.

Changes

This Privacy Policy may be updated from time to time. The latest version will always be published on our website.